Fulfillment & Refund PolicyOrder Processing & ProductionLead TimesCustom manufacturing projects typically begin within 3–5 business days after order confirmation and receipt of all artwork/spec approvals.Standard production runs take an additional 10–15 business days, depending on complexity and volume.Expedited ServiceRush orders may be accommodated—please contact us at [email protected] for availability and pricing.Shipping & Delivery
Cross-Border LogisticsWe ship worldwide via trusted carriers (DHL, FedEx, UPS, etc.).Tracking information is emailed once your order ships.Estimated Delivery TimesNorth America & Europe: 5–10 business days after shipmentAsia & Oceania: 7–14 business days after shipmentOther regions: 10–21 business days after shipmentCustoms & DutiesCustomers are responsible for any import duties, taxes, or customs clearance fees.Cancellations
Before ProductionYou may cancel or modify your order without penalty up to 24 hours after order confirmation.During ProductionCancellations requested after production has begun are subject to a 25% production fee to cover materials and labor.Returns & Refunds
Quality GuaranteePromo & Co stands behind our workmanship. If items arrive damaged or defective, please notify us within 7 days of receipt with photos describing the issue.Return EligibilityOnly damaged or incorrect items qualify for return or refund.Custom-printed or bespoke goods cannot be returned for buyer’s remorse.Return ProcessEmail [email protected] within 7 days of delivery with your order number and photos.Upon approval, we’ll issue an RMA and pre-paid return label (for US orders) or instructions for international returns.Once we receive and inspect the goods, we will:Defective/Damaged: Offer replacement at no charge, or a full refund.Incorrect Item Shipped: Refund shipping and item cost, or reship correct items.Refund TimingRefunds are issued within 5–7 business days after we’ve received and approved your return; the credit appears on your original payment method within 3–5 business days thereafter.

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Privacy Policy — LockLingoEffective Date: April 22, 2026Promo and Co LLC ("we," "us," "our") operates the LockLingo mobile application ("the App"). This Privacy Policy explains how we collect, use, and protect your information when you use LockLingo.Information We CollectAccount InformationWhen you sign in with Apple or Google, we receive your email address and a unique user identifier from the chosen provider. We do not receive your password. This information is used to create and maintain your account and to sync your data across devices.Subscription InformationIf you subscribe to LockLingo Pro, our payment processor (RevenueCat, via Apple's App Store) provides us with your subscription status, plan type, trial status, and anonymous purchase identifiers. We do not receive or store your payment method details — those remain with Apple.Usage AnalyticsWe use PostHog to collect anonymized analytics about how the App is used, such as when you start a study session, how many flashcards you review, and which features you interact with. These events are tied to a pseudonymous user ID, not your name or email.Crash & Error ReportsWe use Sentry to automatically collect crash reports and error logs when the App malfunctions. These reports help us diagnose and fix bugs. Reports may include device model, iOS version, and the technical error that occurred.Flashcard ProgressYour flashcard review history, progress, and study statistics are stored locally on your device. In V1 of the App, this data is not transmitted to our servers.Information We Do Not CollectYour Blocked AppsLockLingo uses Apple's Screen Time API (FamilyControls framework) to block apps you select. Apple provides us with opaque tokens for the apps you've chosen — we never see the actual app names, bundle identifiers, or any information about which apps you selected. These tokens are stored only on your device and are never transmitted off your device.Your App Usage DataWe do not monitor which apps you open, how long you spend in other apps, or any activity outside of LockLingo.Location, Contacts, Photos, or Health DataWe do not request or collect access to any of these.How We Use Your InformationWe use the information we collect to:Provide and maintain the App's core functionality.Authenticate your account and sync your settings across devices.Process subscriptions and manage trial periods.Improve the App through anonymized analytics and crash diagnostics.Communicate with you about service updates or support inquiries.How We Share Your InformationWe do not sell, rent, or trade your personal information. We share limited information only with the service providers we use to run the App:Firebase (Google LLC) — for authentication.RevenueCat — for subscription management.PostHog — for anonymized analytics.Sentry — for crash and error reporting.Each of these providers has its own privacy policy and is contractually bound to protect your data.No Advertising, No Data SalesLockLingo does not display advertisements and does not share any data with advertising networks. We do not sell your personal information to third parties under any circumstances.Data RetentionAccount information is retained as long as your account is active. Analytics and crash reports are retained for up to 12 months. If you delete your account, we will remove your personal information from our active systems within 30 days.Your RightsDepending on your jurisdiction, you may have rights to:Access the personal information we hold about you.Request correction of inaccurate information.Request deletion of your personal information.Withdraw consent for optional data processing.Export your data in a portable format.To exercise any of these rights, contact us at the email below.Children's PrivacyLockLingo is intended for users aged 17 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.SecurityWe use industry-standard security measures to protect your information, including encryption in transit (HTTPS/TLS) and encryption at rest for data stored by our service providers. However, no method of transmission or storage is 100% secure.International UsersLockLingo is operated from the United States. If you use the App from outside the US, your information will be transferred to and processed in the US and other jurisdictions where our service providers operate.Changes to This PolicyWe may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect the latest revision. Continued use of the App after changes are posted constitutes acceptance of the updated policy.Contact UsFor questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:Promo and Co LLC
1317 Edgewater Dr, 4104
Orlando, FL 32804
United StatesEmail: [email protected]