Seamless Cross-Border Manufacturing and Logistics
Trusted partner for custom manufacturing and efficient cross-border logistics solutions.
Expertise You Can Trust
For over 5 years, promo & co has been a trusted name in the industry. We have built our reputation on expertise and delivering high-quality, reliable solutions. Our experienced team has the knowledge and skills to handle all your custom manufacturing and logistics needs. You can count on us to provide excellent service every time. We take pride in our work and always strive to exceed your expectations.
Custom Manufacturing
Our custom manufacturing services are designed to cater to your specific needs, ensuring that your products are crafted with precision and attention to detail. From ideation to production, our experienced team works closely with you to bring your vision to life, incorporating your feedback and preferences at every step of the process.
Streamlined Logistics
Efficient logistics is the backbone of any successful cross-border operation. At promo & co, we have developed a robust logistics network that ensures your goods are transported seamlessly across borders.
How We Work
At promo & co, we start by carefully understanding your needs. We then work efficiently to make your ideas happen. During the process, we communicate clearly and maintain high standards. In the end, we make sure your products are delivered on time without any delays.
Let's Collaborate
Get in touch with our experts for a tailored solution. We offer a free call to understand your needs and provide custom services.
© Promo And Co LLC. All rights reserved.
66 West Flagler Street, Suite 900, Miami, Florida.
Fulfillment & Refund PolicyOrder Processing & ProductionLead TimesCustom manufacturing projects typically begin within 3–5 business days after order confirmation and receipt of all artwork/spec approvals.Standard production runs take an additional 10–15 business days, depending on complexity and volume.Expedited ServiceRush orders may be accommodated—please contact us at [email protected] for availability and pricing.Shipping & Delivery
Cross-Border LogisticsWe ship worldwide via trusted carriers (DHL, FedEx, UPS, etc.).Tracking information is emailed once your order ships.Estimated Delivery TimesNorth America & Europe: 5–10 business days after shipmentAsia & Oceania: 7–14 business days after shipmentOther regions: 10–21 business days after shipmentCustoms & DutiesCustomers are responsible for any import duties, taxes, or customs clearance fees.Cancellations
Before ProductionYou may cancel or modify your order without penalty up to 24 hours after order confirmation.During ProductionCancellations requested after production has begun are subject to a 25% production fee to cover materials and labor.Returns & Refunds
Quality GuaranteePromo & Co stands behind our workmanship. If items arrive damaged or defective, please notify us within 7 days of receipt with photos describing the issue.Return EligibilityOnly damaged or incorrect items qualify for return or refund.Custom-printed or bespoke goods cannot be returned for buyer’s remorse.Return ProcessEmail [email protected] within 7 days of delivery with your order number and photos.Upon approval, we’ll issue an RMA and pre-paid return label (for US orders) or instructions for international returns.Once we receive and inspect the goods, we will:Defective/Damaged: Offer replacement at no charge, or a full refund.Incorrect Item Shipped: Refund shipping and item cost, or reship correct items.Refund TimingRefunds are issued within 5–7 business days after we’ve received and approved your return; the credit appears on your original payment method within 3–5 business days thereafter.